The quality of service and level of care you receive can fluctuate dramatically, often in direct correlation with the fees charged by property management agencies. When looking for an agency, consider that quality comes at a cost, which can save you more over time.

Property management agencies have many overheads to account for, and when agencies offer fees below the South Australian average of 7-9%, it means that, for an average weekly rent of $450, the agency receives less than $25 per week. Consequently, agencies with the lowest fees must manage more properties simply to break even.

So, what does this low cost actually buy you then?

Unfortunately, it often translates to overloaded, under resourced and stressed property managers, leading to a high staff turnover rate. Each staff change erases valuable knowledge about your tenants and property, culminating in compromised customer service for both you, your investment property, and your tenants. This can evolve into a substantial financial burden to you as the property owner.

At TOOP+TOOP, we have taken a different path, one that clearly distinguishes us in the market. We are not your typical property management company, and we have no intention of being one. By consistently investing in and developing our proprietary technology to support our team, we are reshaping the traditional role of a property manager, redefining expectations for landlords and tenants alike.

Enter RENDR (Renting Experience and Network Drives Returns), our innovative management approach that not only enhances tenant experiences but also delivers premium returns to landlords. This approach is backed by research conducted by the University of London, which shows that a 20% increase in tenant satisfaction results in more than a 2% annual increase in landlord returns. Coupled with our proactive management style, we consistently achieve an impressive average of 25% higher returns compared to other agencies.

Choosing the right agency involves more than cost. Instead, seek an agency that charges reasonable fees and supports its staff. This ensures that both you and your tenants receive the highest level of care, placing you in a better position to achieve your financial goals.

However, if you are still considering using a low-cost property management agency, then be sure to ask them,

• How many properties are currently under their management?

• What is the average tenure of their property managers?

• What resources do they have at their disposal to effectively manage your property?

• What happens if your Property Manager is sick or goes on leave?

These questions provide valuable insights into the agency's capacity to meet your property management needs. It's essential to remember that, in many cases, choosing a cheaper agent may ultimately cost you more in the long run.